SHIPPINGgritCERAMICS is a small batch ceramic production studio situated in Northern New South Wales, Australia. Everything is Australian designed and produced right here in our studio – we do not outsource production overseas.
It is important to us that each order is packed and shipped with great care and in a timely manner. Please be sure to put your correct contact info in at checkout in case we need to get in touch regarding your purchase.
We will do our best to process your order right away – if the item is in stock it will be shipped promptly. Please note however, for various reasons, some items listed in the shop might not be in stock and ready to ship. If this is the case, please allow for up to 4-6 weeks for production before shipping.
Do not hesitate contact us if you have any concerns or are purchasing for a particular date or event – we will do our best to accommodate.
Sendle is our courier service of choice – physical street addresses only please, we will not ship to a PO Box.
ECO PACKAGINGWe love the earth, so reusing packing materials where possible is top priority. Maybe its not the prettiest parcel to receive, its a bit gritty, but its backed with integrity and our strong eco-conscious ethos to respect the planet, even in the small details. It also helps keep our shipping and handling costs reasonable as we don't like the idea of having to pass the cost of a box (that will probably be thrown away) onto the customer. You're welcome.
You will receive order confirmation and purchase receipt via email and we do not print packing lists, because we want to save the trees. Every small choice counts and adds up if we all do our part.
gritCERAMICS is not liable for any lost or stolen packages once the item has been transferred to the shipping carrier. We are not responsible for any additional shipping charges that may incur if the package is returned due to customer absence, error in shipping address or package refusal.
All packages are dispatched with a mandatory “signature on delivery” note to the courier service. You must be present at the address you provide at checkout to receive the item.
RETURN POLICYgritCERAMICS does not accept returns – all sales are final. This includes all products purchased in store, online, event ticketing and all custom commissions.
But really, we want you to love and cherish your new pottery. If you are not satisfied with your purchase for any reason, contact us within 48 hours of receiving your product.
We are real humans with real hearts and want you to be happy with your bit of grit – we will do what we can to ensure that happens in a reasonable manner.
If your item arrives damaged or broken from shipping (which does happen from time to time) please contact us via email: firstname.lastname@example.org with photos and an explanation of the situation within 48 hours of receiving. We will assess case by case and replace the product for you promptly. Sometimes the courier will also need to confirm the situation to process the claim. It can take a bit of time, but we will sort it, please be patient with all parties involved – you will not pay for the shipping or cost of a replacement item.
Each handcrafted piece is inspected by hand for flaws before leaving the studio. Please note, all products are handmade and slight variations in clay or glaze colour, texture, finish and size are to be expected and are not considered flaws. Why else would you choose to buy handmade? Above all, you are guaranteed to receive a unique piece that has been made with two hands and a whole lot of love.
INTERNATIONAL ORDERSInternational shipping is available to select countries – please contact us to get an individual quote before purchasing.
Import duties and taxes are not included in the shipping quote and are often charged on the receiving end by your country's customs department.
Any additional such fees are the responsibility of the customer.
WHOLESALE AND TRADE POLICIESWant to stock some grit in your retail space? We are always on the lookout for new retail partners, but choose to be a bit selective.
Send an email to email@example.com and tell us who you are, why you love grit and why it is a good fit for your shop. Once approved, you will be provided with a unique wholesale code for ease of ordering.
At this time, we do not work on consignment, all orders must be paid in full prior to shipping.
If you are an interior designer, architect or key member of the hospitality industry, contact us directly for more info on our trade pricing structure and policies.
CUSTOM DESIGN AND BRAND COLLABORATION
Collaboration is at the heart of everything we do here at gritCERAMICS.
Check out the brands and chefs/restaurants we have co-created with in the past here.
We contract a very limited number of custom commissions each year in order to give each project the attention it deserves. Get in touch early – bespoke design is an intricate and often lengthy process requiring months of planning for proper execution.
We don't really like the stress of super tight timelines – lots can go wrong in the world of ceramics, and believe me when we say, it usually does. Respect, flexibility and perseverance are virtues we celebrate and we choose to align ourselves with brands that feel the same. Please plan accordingly if you need your work by a specific date.
A 50% deposit is required in order to commence your project and payment in full, prior to final delivery. Pickup is available, delivery to your establishment will incur an additional fee. If you are local, we can hand deliver - otherwise, we generally use Sendle Couriers and all transport costs will be invoiced with the final amount.
If you have a project in mind, get in touch firstname.lastname@example.org and we can start the conversation.
PRODUCT CAREHandmade ceramics in general require a bit of extra care to ensure the longevity of the piece. That said, all of our designs are durability tested in commercial dishwashers, so they will survive in both the hospitality environment and the modern home. Personally, we still handwash and dry, because it feels good to mindfully care for the piece.
If you are using gritCERAMICS designs in a commercial hospitality setting, it is essential that you educate your staff on your investment. Damage is most often due to carelessness or the pressures of the fast paced kitchen environment.
Thermal shock is a thing. If you take your gritCERAMICS piece from a very hot to a very cold environment, or vice versa, it will most surely crack and break.
Metal utensils and abrasive chemicals can damage the hand glazed surface. Some cutlery will mark, especially if it is a soft metal, and this is more often the case on matte or satin glazes.
The clay will most likely stain if you soak or store dark food or beverages in them for a length of time – highly acidic foods can also slightly damage the surface finish.